Members Area Help

We hope you find using the site and online accounts as easy as possible. For members having problems registering or getting logged into the online members area we have produced video clips to demonstrate the procedures.

• Register Demo Video
• Log In Demo Video
• Using CU Online Demo Video

Are you having problems logging into your account?

If you are experiencing problems getting logged in to your online account, check the following:

• Did you receive a confirmation email about your registration request?If no, then your registration was not completed properly, please try registering again making sure to fill in all the required details.
• Have you received your Pin number in the post?It can take 3-4 days to arrive. This will be a numeric Pin.

If you did receive your confirmation email and pin mailer, check the details to ensure you are entering them correctly. If you are still having problems then please contact the Credit Union and we will endeavor to help you.

Multiple registrations

Have you registered more than once? If you have then this may be the cause of the login issue as each registration is unique and the details you receive for one will not work with another account. Multiple registrations also make it difficult to determine which Pin / Password is associated with a specific registration.

If you have registered multiple times, please contact the Credit Union and inform them so the additional accounts can be disabled.

Things to remember

• You create your username when you register.
• You create your Password when you register.
• Password must be at least 8 characters in length.
• Usernames and Passwords are both case sensitive, ensure the cap locks key is not on when entering the details.
• Your Pin can only contain numbers and is issued to you via post.
• Your online account session will expire after 5 minutes of inactivity, this is a security precaution.
• If you have problems viewing the website or online accounts please update your browser to the latest version. For information on updating your browser, please go to CU Online FAQ.

Are you having problems registering?

You are required to create a Username when registering for the online accounts service. A Username should be easy to remember but not something which is directly linked to you or your account.

We recommend that you do not use:

• Your Account Number
• Staff Number
• Pay Number

Your Username should including at least 1 letter and 1 number. Your Username should also be at least 6 characters long and not include spaces.

Pins will be issued to you via a secure pin mailer sent by post. This should be changed to one of your own choosing as soon as possible.

If you lose your PIN report it to the Credit Union immediately and ask to be issued with a new PIN. The new PIN will be different to the old PIN.

Your PIN must be 8 digits in length and can not contain letters.

Passwords must be created when registering. This is your security question for the site and should including at least 1 letter and 1 number. Please pay particular attention when creating this, try to avoid including spaces in your Password.

Your Password can be reissued to you by email if you lose it, however it will be a new Password not the old one which is sent. You should change the Password immediately after receiving it by email to maintain security.

If you have any additional queries about this site or the online accounts, that cannot be resolved through our help pages, please contact the Credit Union directly.